When you are running a business, there are many different disputes that can arise. In this blog, we look at three common business disputes and what you need to consider. When a disagreement arises between businesses or a customer, it can be stressful and costly for all parties. It’s important to settle the matter quickly and in the most appropriate manner.
Different types of business dispute
Below are a variety of disputes typically experienced by businesses:
1. Supplier disputes
If you believe that a supplier has not delivered a product or service to the expected standard, this can lead to a dispute. Where a business relies heavily on a supplier to provide a critical service, this can lead to serious problems when the service falls short. The same can apply to a business-critical product, for example, in a healthcare setting. In many instances, supplying a poor product or service would be classed as a breach of contract (see our next point).
2. Breach of contract
When one party claims that another party has not upheld their end of the bargain, a breach of contract dispute can occur. It’s worth noting that in some instances there does not necessarily need to be a physical document present. There are various ways that a breach of contract can occur:
If a supplier or contractor carries out defective work
If one party refuses to carry out works or duties set out in a contract
If one party does not pay for a service within the agreed time limits
If a supplier fails to deliver goods or services
If the goods or services were delivered late without a reasonable excuse
If the goods or services were delivered, but they did not meet the agreed specification
Once a despite arises, it will be categorised as follows: minor, material, fundamental (repudiatory) or anticipatory. This categorisation enables your dispute resolution solicitor to determine how the matter should be approached in legal terms.
An example of a minor breach could be where similar materials have been substituted and used, but no damage has occurred. In comparison, a material breach would be deemed as having a detrimental effect on the other party. An anticipatory breach is where it’s clear that one party never intended to fulfil its end of the bargain. A fundamental or repudiatory breach could result in a contract being terminated and damages being sought.
3. Sale of goods
If you have a customer complaining about an item you have sold them, depending on the cost and situation, it’s often easier to issue a refund. The Consumer Rights Act 2025 states that dissatisfied customers have the right to return goods within 30 days for a repair, refund or replacement. This applies to goods that are faulty or not fit for purpose. However, there are additional rights for online purchases under the Consumer Contracts Regulations 2013. Online customers are allowed a 14-day cooling off period followed by another 14 days allowing for order cancellations and notifications.
Dispute resolution for a business
Whether you are experiencing a breach of contract or another type of business dispute, you should seek expert legal advice. Business disputes can become protracted and time-consuming, resulting in escalating costs and possible reputation damage. Therefore, it’s advisable to get dispute resolution advice as soon as possible to avoid needless expense.
Salusbury Harding & Barlow has an experienced dispute resolution team, who can advise you on various contractual and business matters. There are a variety of ways to settle a business dispute. Our team advise and represent clients across a range of industries. We will give you a balanced view of the matter. If necessary, we can help you claim damages or compensation for a breach of contract or another type of dispute.
If you’re a business owner or director requiring dispute resolution advice, please get in touch. Email: andrewwhitfield@shbsolicitors.co.uk to arrange a face-to-face or telephone appointment.
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